What to Expect with Freight Delivery

How to Prepare for Large Item Deliveries from Med Mart

If you’ve ordered a large item from Med Mart—like a hospital bed, lift chair, scooter, or patient lift—your order will most likely ship by freight (LTL) delivery.
Freight deliveries are a little different from regular package deliveries, so it’s important to know what to expect.

Here’s a step-by-step guide to help you prepare.

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How Freight Delivery Works

• Scheduling:
  Once your item arrives at the local freight terminal, the carrier will call you to schedule a delivery appointment.
  You’ll be given a window (for example, a 2–4 hour timeframe) for when the driver will arrive.

• Curbside Delivery:
  Freight deliveries are curbside only, meaning the driver will bring the item to the closest safe point outside your home—such as your driveway, garage entrance, or sidewalk.

  • The driver will not bring the item inside your home unless you have purchased Premier In-Home Delivery.

• Signature Required:
  You (or someone you authorize) must be present to inspect and sign for the delivery.
  
  

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Before Delivery Day

• Make sure your driveway or entrance area is clear and accessible for a large truck.

• Arrange for help moving the item indoors, especially for heavy products.

• Have your phone nearby in case the freight company needs to contact you.
  
  

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Upon Delivery

• Inspect the packaging carefully before signing.
  If there is any visible damage:

  • Write "Package Damaged" on the delivery receipt before signing.

  • Take photos of any damage immediately.

• If the damage looks significant, you may refuse the delivery and contact Med Mart right away.

Tip: Even if the outside of the box looks slightly damaged, you should still inspect the product inside as soon as possible.

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After Delivery

• Unbox the item carefully and keep all packaging until you are sure the product is in good condition and working properly.

• Contact us right away if you find any issues with your item.
  
  

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Questions About Freight Delivery?

We’re here to help make sure your delivery goes smoothly.

Contact Us:

• Phone: [phone]

• Email: [e-mail]