Can I Upgrade My Shipping?

We want you to feel confident about every purchase. If something’s not quite right, here’s how to begin a return or exchange:

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 Step-by-Step: Starting Your Return

1. Request a Return Authorization (RA):

   • Visit the "Request a Return" link under My Account at the bottom of our website.

   • Or email us at [e-mail] with your order details.

2. Follow the Return Instructions:

   • Select the item(s) you’d like to return and tell us why.

   • Attach any photos if applicable.

   • We’ll review your request and send return instructions with an RA number.

3. Prepare Your Item for Return:

   • Make sure the item is in new, unused condition, with original packaging and materials.

   • You are responsible for safely packaging the item for return.

4. Shipping Your Return:

   • You can use a carrier of your choice—just provide us with tracking.

   • Or we can provide a prepaid label and deduct the cost from your refund.

   • For large or freight items, we’ll arrange pickup and send shipping instructions (including palletization, if needed).

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Thinking About an Exchange?

Exchanges are processed just like returns. Once the returned item is received and inspected, we’ll help you place a new order.

⚠️ Return requests must be submitted within 7 days of delivery (or 3 days for lift chairs). Some items are not eligible for return—see our full Return Policy here.

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Questions? We're Here to Help.

Contact our customer care team at 888-413-8994 or email [e-mail]. We'll walk you through the process and make sure it goes smoothly.