My Order Shows as Delivered, But I Didn’t Receive It

Steps to Take if Your Tracking Says Delivered but You Don't Have Your Package

We understand how frustrating it can be when your tracking shows "Delivered" but you haven't actually received your order.
Here’s what you should do to help locate your package quickly.

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1. Double-Check Around Your Property

• Look around your front door, porch, garage, side door, back entrance, or any other usual delivery spots.

• Sometimes delivery drivers leave packages in less obvious places to help protect them from weather or theft.

• If you live in an apartment or condo, check with your building office, mailroom, or neighbors who might have accepted the package for you.
  
  

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2. Check With Other Members of Your Household

• Make sure someone else in your home hasn’t already brought the package inside without notifying you.
  
  

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3. Review the Tracking Details

• Look carefully at the tracking status for notes or delivery instructions.

• Sometimes the carrier may leave a message like "Left at front porch", "Delivered to garage", or "Signed by neighbor".
  
  

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4. Allow 24 Hours

• Occasionally, tracking systems are updated before the package is actually dropped off.

• It's common for carriers like FedEx, UPS, or freight companies to mark an item as delivered a few hours ahead of the actual arrival.

If it's been less than 24 hours since the "delivered" scan, your package may still be on its way.

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5. Contact the Carrier Directly

• If after checking and waiting a day you still don’t have the package, contact the carrier (FedEx, UPS, freight company) directly.

• Provide them with your tracking number and delivery address so they can investigate the situation.
  
  

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6. Contact Med Mart

If you're unable to locate your order after following the steps above, contact our Customer Service Team for assistance.
We’ll help coordinate with the carrier and investigate your missing package.

Contact Us:

• Phone: [phone]

• Email: [e-mail]

• Live Chat: Available at medmart.com
  
  

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Important Reminder

If the carrier determines that the package was lost or misdelivered, we will work with you to file a claim and make it right.

Tip:
Please notify us within 3 days of the tracking showing delivered if you have not received your package.
This helps us file claims quickly and increases the chances of locating or replacing your order without delay.

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Thank you for choosing Med Mart. We're here to help every step of the way until your order is safely in your hands.