What Is Route Package Protection? – Med Mart

Protect Your Order from Loss, Theft, or Damage in Transit

When you order important medical equipment, the last thing you want to worry about is something happening to it during shipping. That’s why Med Mart offers Route Package Protection—a simple, affordable way to safeguard your purchase from start to finish.

What Does Route Package Protection Cover?

Route is an optional service that covers:

Lost packages that never arrive
Damaged items from rough handling in transit
Theft of packages marked “delivered” but never received

Instead of dealing with long wait times or frustrating claims through the shipping carrier, Route makes the process fast and easy. You can file a claim in just a few clicks and get a refund or replacement quickly—so you’re not left without the equipment you need.

How Does It Work?

Add Route at Checkout
When placing your order, simply toggle on Route Package Protection. The small fee is based on your cart total.
Get Peace of Mind
If your package is lost, stolen, or damaged, Route steps in so you don’t have to deal with the shipping carrier.
File a Quick Claim
Visit claims.route.com to submit your issue—most claims are resolved quickly.
Receive a Refund or Replacement
Route will either replace your order or refund you, depending on your preference and availability.

Why Choose Route?

Benefit	What It Means for You
Hassle-Free Claims	No need to call carriers or fill out complicated forms
Fast Resolution	Most claims are resolved within a few days
Peace of Mind	Especially helpful for high-value medical equipment
Affordable Protection	Small fee adds big security to your order

Is Route Required?

No—Route is completely optional. However, we highly recommend it for:

Expensive or essential medical items
Orders being shipped to apartments or high-theft areas
Anyone who wants extra peace of mind during shipping

How Do I File a Claim?

If your order is lost, stolen, or damaged, go to claims.route.com. You’ll just need:

Your email address
Your Med Mart order number

It’s that simple.

Questions?

If you have questions about Route or need help with your order, give us a call at 888-413-8994. We’re here to help.

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