How Long Does It Take to Get a Refund After a Return?

What to Expect After Returning Your Item to Med Mart

At Med Mart, we know that once you return an item, you want your refund processed as quickly as possible.
Here’s what you can expect when it comes to return processing and receiving your refund.

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Typical Refund Timeline

Once your returned item is received back at the manufacturer or warehouse, the following steps happen:

1. Inspection and Processing:

   • Returned items must be inspected to confirm they are unused, in original condition, and complete with all packaging and accessories.

   • This inspection typically takes 7–14 business days after the item is received.

2. Credit Memo Issuance:

   • After inspection is approved, the manufacturer or Med Mart issues a credit memo confirming the refund.

3. Refund to Your Original Payment Method:

   • Once the credit memo is issued, Med Mart processes the refund back to your original form of payment (credit card, PayPal, financing account, etc.).

   • Depending on your bank or credit card provider, it may take an additional 3–5 business days for the refund to appear in your account.
     
     

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Full Refund Timeline Estimate

Step	Typical Timeframe
Return received by warehouse	Day 1
Inspection and approval	Within 7–14 business days
Refund processed by Med Mart	1–3 business days after approval
Bank processing (funds appear)	3–5 business days (bank dependent)

Total Estimated Time:
Approximately 14–30 business days after we receive your return.

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Important Notes

• Incomplete or Damaged Returns:
  If your item is returned missing parts, damaged, or not in original condition, additional time may be needed for evaluation, and deductions may apply.

• Restocking Fees:
  Restocking fees (if applicable based on the item) will be deducted from the refund amount according to our return policy.

• Original Shipping Costs:
  If you received free shipping initially, the cost Med Mart incurred for shipping the item to you may be deducted from your refund.

• Return Window:
  Returns must be requested within the allowed time frame (7 days for most products; 3 days for lift chairs).
  
  

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How to Check the Status of Your Refund

If you have questions about the status of your return or refund, contact our Customer Support Team:

Contact Us:

• Phone: [phone]

• Email: [e-mail]

• Website: medmart.com

We’re happy to provide updates if you need assistance!