Which Items Are Non-Returnable?

While we strive to make returns easy, there are some products that, due to safety, hygiene, or customization, cannot be returned. Here's what to know before you buy:

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Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

• Clearance / Open-Box Items
  Sold “as is” and final sale

• Gift Certificates
  Cannot be refunded or exchanged

• Personalized Items
  Including products customized with names or messages

• Items Marked “Non-Returnable”
  This is clearly noted on the product page before purchase

• Custom-Built or Made-to-Order Products
  Built to your specs and not returnable once production starts
  
  

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What Counts as a Custom-Built Item?

Custom-built manufacturing includes:

• Non-standard fabric or color options on lift chairs

• Modified dimensions or optional add-ons (like footrest extensions)

• Any item built per order and not stocked as standard

⚠️ If a custom order hasn’t entered production yet, we may be able to cancel it with a 10% cancellation fee. However, once production begins, it cannot be canceled or returned.

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Reminder: Returnable Items Must Be Unused

To qualify for a return:

• The product must be new and unassembled

• It must be in its original packaging

• Any signs of use, wear, or missing parts may void your return
  
  

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Questions Before You Order?

If you're unsure whether an item is returnable, please contact us at 888-413-8994 or email [e-mail]. We’re happy to walk you through your options before you buy.