What Is Med Mart’s Return Policy?

How to Start a Return

If you need to return an item:

1. Go to the “Request a Return” link under My Account at the bottom of the website.

2. Or email us at [e-mail] to request a Return Authorization (RA).

⚠️ Return requests must be made within 7 days of delivery.
Lift Chair returns must be requested within 3 days.
Some items are non-returnable, including custom items, used products, and any items marked “Non-Returnable” at checkout.

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General Return Conditions

To be eligible:

• The item must be unused, in new condition, and returned with all original packaging and accessories.

• Tracking numbers must be provided.

• You may ship your return yourself, or ask us to provide a label and deduct the cost from your refund.

• Return must be received within 30 days of delivery.
  
  

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Refunds & Fees

Refunds are issued within 30 days of item inspection and will be reduced by:

• Original shipping costs (even if you received free shipping)

• Return shipping (if arranged by us)

• Restocking fees (typically 15–30%; minimum $15)

• Ineligible refunds include setup fees, used items, missing accessories, or custom-made products

📌 Orders under $25, Golden Technologies lift chairs, and Bestcare items are non-returnable.
Financing orders have a flat 20% restocking fee.

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Items That Cannot Be Returned

These are not eligible for return due to health, safety, or manufacturer policy:

• Any used or installed item

• Custom-built or personalized items

• Mattresses, bedding, slings, cushions, and incontinence supplies

• Open box items, gift cards, and items under $25

• Modular ramps, pool lifts, vehicle lifts after installation
  
  

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What If My Order Arrives Damaged?

• Notify us within 3 days of delivery.

• For freight or White Glove deliveries, always inspect the package. If damage is visible, note it on the delivery slip or refuse the delivery.

• We’ll send a replacement or parts at no charge if reported within the claim window.
  
  

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Special Notes

• Canceling an order after 3 days or once it’s in fulfillment may incur a 10% fee.

• Unauthorized returns (returns without an RA number) will be refused and not refunded.

• Protection Plans are non-refundable after item delivery.
  
  

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Still Have Questions?

We’re here to help.
📞 Call us at 888-413-8994 or email [e-mail] with any return-related questions.