Can I Cancel or Modify My Order?

What You Need to Know About Making Changes After You Place an Order

At Med Mart, we understand that sometimes plans change.
Yes, you can cancel or modify your order—but there are important limitations based on where your order is in the shipping process.

Here’s what you need to know.

---

When You Can Cancel or Modify an Order

You can cancel or change your order if:

• The item has not yet shipped

• The item is not a custom-built or made-to-order product

If you catch it early, we’ll do our best to accommodate your request with no penalty.

---

When Cancellation or Modification Is No Longer Possible

• Once your order has shipped, it cannot be canceled or modified.

• If the product is a custom-built or personalized item, it may not be eligible for cancellation even if it hasn’t shipped yet.

• Some manufacturers begin building products immediately after the order is placed, which limits our ability to cancel.
  
  

---

Important Notes

• Orders already in fulfillment status (even if not yet shipped) may be subject to a cancellation fee of up to 10%, especially for custom orders.

• Custom-built products that are canceled (if possible) may also incur a cancellation fee.

• Please review our full Shipping and Return Policy for additional details.
  
  

---

How to Request a Cancellation or Modification

If you need to cancel or change your order, contact us as soon as possible:

Phone: [phone]
Email: [e-mail]

The sooner you reach out, the better chance we have to stop the order before it ships.

---

What Happens If the Order Has Already Shipped?

If your item has already shipped, it would be considered a return instead of a cancellation, and standard return policies (including restocking fees and return shipping costs) would apply.

You can learn more about how to start a return by visiting our Returns Help Center.

---

We’re here to help with any order changes you need. Thank you for choosing Med Mart!