Steps to Take if You Haven't Received Your Order Email
After placing an order with Med Mart, you should automatically receive an order confirmation email within a few minutes. This email includes important details about your purchase, including your order number, shipping information, and what to expect next.
If you don’t see your order confirmation, don’t worry—here’s what to do.
1. Check Your Spam or Junk Email Folder
Sometimes order confirmation emails can be filtered incorrectly by your email provider.
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Search for an email from helpdesk@medmart.com or look for a subject line like "Order Confirmation".
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Move the email to your inbox and mark it as "Not Spam" to avoid missing future updates.
2. Verify the Email Address You Used
Double-check that you entered your email address correctly during checkout.
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If there was a typo or mistake, the confirmation email may not have reached you.
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If you’re unsure, contact our Customer Service Team so we can verify your order manually.
3. Wait a Few Minutes
Occasionally, there may be a slight delay before the email is sent.
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Wait about 15–30 minutes after placing your order before taking further action.
4. Contact Us for Assistance
If you’ve checked your spam folder, confirmed your email address, and still haven’t received anything, contact our team so we can help you locate your order.
Contact Us:
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Phone: 888-413-8994
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Email: helpdesk@medmart.com
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Live Chat: Available at medmart.com
We’ll be able to quickly verify your order and resend the confirmation if needed.
Why Your Order Confirmation Matters
Your order confirmation email is important because it:
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Confirms that your order was successfully placed
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Provides your order number for reference
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Lists the items you purchased and your shipping information
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Helps you track the status of your shipment once it’s on the way
If you need further help with your order or delivery status, our team is always ready to assist. Thank you for choosing Med Mart!
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