How Do I Get Tracking Information for My Order?

Stay Updated on Your Shipment Every Step of the Way

At Med Mart, we know how important it is to stay informed once you place an order. That’s why we provide tracking information for every shipment as soon as it becomes available.

Here’s how you can get your tracking details and what to expect during the shipping process.

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When Will I Receive My Tracking Information?

• Once your item ships, we will email you a shipping confirmation that includes your tracking number and carrier information.

• Most tracking emails are sent within 24 to 48 hours after your order has left the warehouse.

• If your order includes multiple items shipping from different locations, you may receive separate tracking numbers for each shipment.
  
  

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How to Check Your Tracking

1. Check your email inbox for a message from Med Mart with the subject line like "Your Order Has Shipped" or "Shipping Confirmation."

2. Click the tracking link provided in the email. This will take you to the carrier’s website where you can view the status of your shipment.

3. If you have an account on our website, you can also log in under My Account and view your order history and tracking information there.
   
   

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What If I Didn’t Receive Tracking Information?

If you haven’t received tracking after 2 business days from your estimated ship date:

• Check your spam or junk email folder. Sometimes tracking emails get filtered there.

• Verify that your order has reached its estimated ship date listed on the product page at the time of purchase.

• If you still don’t see anything, contact our Customer Service Team. We’re happy to check on it for you.

Phone: [phone]
Email: [e-mail]

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A Quick Note About Freight Deliveries

If your item ships via a freight carrier (for large items like hospital beds, scooters, or lift chairs):

• You may receive a call from the freight company to schedule a delivery window.

• Please answer unknown calls around your delivery window to avoid delays.
  
  

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Need Help?

Our team is here to make sure your delivery experience is smooth. If you have any questions about tracking, delivery times, or shipping options, just give us a call.