What to Do If Your Equipment Needs Repair (After Warranty) – Med Mart

oHow Med Mart Can Still Help You After Your Warranty Ends

At Med Mart, we’re committed to helping you stay mobile, independent, and safe—whether your equipment is under warranty or not.
If your lift chair, scooter, hospital bed, patient lift, or other equipment needs repair after the warranty period has expired, you still have options.

Here’s a simple guide on what to do next.

1. Contact Med Mart First

Even if your product is out of warranty, our team may still be able to:

Help you diagnose the issue
Recommend the right replacement parts
Coordinate with the manufacturer to locate available parts (if still produced)
Advise on repair options near you

Contact Us:

Phone: 888-413-8994
Request a Repair: HERE
Email: helpdesk@medmart.com

Tip: Having your order number, product model, and serial number handy will speed up the process.

2. Ordering Replacement Parts

If a replacement part is needed:

Our team will confirm if the part is available for purchase.
We’ll provide a quote for the part and estimated delivery times.
In some cases, we can help arrange drop-shipping directly from the manufacturer.

Important:

Parts purchased outside of warranty are typically non-returnable once ordered.
Labor (installation) is not included unless arranged separately through a service provider.

3. Finding a Service Technician (If Needed)

If the repair is beyond a simple part replacement, you may need a local technician.

Options include:

Contacting the Manufacturer:
Some brands maintain lists of certified service technicians in your area.
Using Local Mobility Repair Services:
Independent mobility repair companies often service lift chairs, scooters, hospital beds, and more.
Requesting Recommendations:
Our team can often suggest a direction based on your location.

Tip: When contacting a technician, have your product’s model number and serial number ready to help them assess serviceability.

4. Consider the Age and Condition of the Equipment

If your equipment is:

Several years old
Out of production
Facing multiple repairs

It may be more cost-effective to consider replacing the unit instead of investing in ongoing repairs.
Our team can help guide you if a replacement product would be a better long-term solution.

Quick Repair Options Overview

Need	Next Step
Diagnose a problem	Call Med Mart for support
Need a replacement part	Request a quote and availability check
Need a technician for service	Get referrals or contact the manufacturer
Unsure if repair is worth it	Ask about replacement product options

Need Help With a Repair?

Even after your warranty expires, Med Mart is here to assist you.
Whether you need help finding a part, understanding your options, or exploring replacement products, our team is ready.