How to Order Replacement Parts for My Equipment – Med Mart

Get the Right Parts Quickly and Easily

Over time, some parts on your durable medical equipment may need to be replaced—whether it's a battery, remote control, charger, seat cushion, or a small mechanical component.
At Med Mart, we’re here to make ordering the correct replacement parts as easy and hassle-free as possible.

Here’s what you need to know about ordering parts for your scooter, lift chair, hospital bed, patient lift, or other equipment.

1. Start by Contacting Med Mart

If you originally purchased your equipment from Med Mart, we highly recommend contacting us first.
Why?

We’ll already have your order history, model information, and serial number (if provided at the time of sale), which makes matching parts much faster and more accurate.
Some parts look similar across different brands, but compatibility can vary—even between models from the same manufacturer.

Contact Us:

Phone: 888-413-8994
Request a Repair: Here
Email: helpdesk@medmart.com

2. Provide Key Information

To help us quickly find the right part, please be ready to provide:

Your original order number (if available)
The manufacturer name and model name of your product
The product’s serial number (usually located on a sticker or plate on the frame, motor, or back of the product)
A description of the part needed
Photos of the product and part (optional, but helpful!)

3. Important Notes About Replacement Parts

Parts availability varies:
Some parts are readily available; others may need to be ordered directly from the manufacturer.
Special Order Parts:
In some cases, replacement parts are considered special order and are non-cancelable and non-returnable once ordered.
Lead Times:
Depending on the manufacturer, it may take 1–4 weeks for special parts to ship.
Model-Specific Parts:
Even if two products look similar, their internal components (such as motors, wiring, or remote controls) may not be interchangeable without matching the exact model and serial number.

4. What Types of Parts Can You Order?

We can assist with locating replacement parts for a wide range of products, including:

Product Category	Common Replacement Parts
Mobility Scooters	Batteries, chargers, tires, armrests, seats
Power Wheelchairs	Joysticks, batteries, tires, chargers
Lift Chairs	Remote controls, lift motors, power supplies
Hospital Beds	Hand controls, motors, bed ends, side rails
Patient Lifts	Hydraulic pumps, actuator motors, casters
Ramps and Accessories	Safety rails, hardware kits

5. Can You Buy Replacement Parts If You Didn’t Purchase From Med Mart?

In some cases, yes—but it may take a little more effort.
We’ll do our best to assist you, but you will need to provide detailed model and serial number information.
Availability may also vary depending on the brand and part needed.

Need Help With Replacement Parts?

Our knowledgeable team is here to help you find exactly what you need—whether it's a minor replacement or a major repair part.