Understanding Pride Mobility Warranty and Service Options – Med Mart

Know What’s Covered and How to Get Help When You Need It

Each Pride Mobility® product—whether it’s a mobility scooter, electric wheelchair, or power lift recliner—comes with its own warranty coverage. These warranties outline exactly what parts are covered, for how long, and what steps to take if you need service.

Here’s a simple guide to understanding your coverage and getting support when needed.

1. Every Product Has Its Own Warranty

Not all Pride products are covered the same way. The warranty for a scooter may be different from that of an electric wheelchair or a lift chair. Warranty terms can vary depending on:

The type of product
The specific model
The components (frame, electronics, battery, etc.)

It’s important to review the warranty tied to your exact product model.

2. Where to Find Your Warranty Details

Each product’s warranty can be found on its individual product page at medmart.com. Here’s how to find it:

Visit the product page of your scooter, wheelchair, or chair
Click on the "Testing Standards & Warranty" tab (usually near the top of the page)
Scroll down to view or download the warranty PDF

This section outlines what parts are covered, what’s excluded, and how long coverage lasts.

3. Example: What a Warranty Might Cover

Using the Pursuit 2 mobility scooter as an example:

Lifetime limited warranty on the structural frame
Two-year limited warranty on select parts and electronics
Six-month battery warranty (provided by the battery manufacturer)
Exclusions apply to wear-and-tear items like tires, armrests, and upholstery

Other products—like power wheelchairs or recliners—will have different warranty terms based on their design and use.

4. Register Your Product

To make service easier in the future, we recommend registering your product within a week of purchase.
You’ll need your serial number, which is typically located on the frame or under the seat. If you’re unsure where to find it, visit our FAQ section for help.

Product registration helps:

Speed up service requests
Confirm warranty eligibility
Keep you connected to support resources

5. Need Service or Support?

If you need help with a product that may be under warranty:

Locate your serial number
Review your warranty terms on the product page
Contact Med Mart’s support team at 888-413-8994 for assistance

Quick Links:

Still have questions? Our team is happy to walk you through warranty coverage and next steps—just give us a call.

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