What to Do If Your Payment Was Declined

Steps to Quickly Resolve Payment Issues at Checkout

If your payment was declined while placing an order with Med Mart, don’t worry—it happens sometimes, and in most cases, it’s an easy fix.
Here’s what you can do to complete your purchase successfully.

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1. Double-Check Your Payment Information

• Make sure your billing address matches exactly what your bank or card issuer has on file.

• Verify that the card number, expiration date, CVV/security code, and name on the card were entered correctly.

Even small typos can cause a transaction to be declined.

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2. Check Your Available Credit or Bank Balance

• Make sure you have enough available credit (for credit cards) or available funds (for debit cards) to cover the full purchase amount.

If you're close to your limit, the transaction might be declined even for small amounts.

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3. Contact Your Bank or Card Issuer

• Sometimes banks automatically flag large or unusual purchases as a fraud prevention measure.

• A quick call to your bank or card company can confirm the transaction and allow you to retry your purchase.

Banks often unblock the transaction immediately after you verify it’s legitimate.

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4. Try a Different Payment Method

If the issue continues:

• Try using a different credit or debit card.

• Choose an alternate payment method like PayPal, Amazon Pay, Splitit, Sika Health (for HSA/FSA payments), or PayTomorrow financing options if eligible.

We offer several secure payment options to make checkout flexible and easy.

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5. Contact Our Customer Service Team

If you've checked all of the above and still have issues, we’re happy to help.

Contact Us:

• Phone: [phone]

• Email: [e-mail]

• Website: medmart.com

We can help troubleshoot and offer other payment options if needed.

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Quick Tip

If you’re using financing (such as PayTomorrow or PayPal Pay Later) and your application was declined, it may be due to credit eligibility requirements.

• You can still complete your purchase using another payment method directly through our checkout.
  
  

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Thank you for choosing Med Mart. We're committed to making your shopping experience as smooth as possible.