Understanding Manufacturer Warranties: What’s Covered and What’s Not

Know Your Coverage Before You Buy Durable Medical Equipment

When purchasing durable medical equipment (DME) like hospital beds, lift chairs, scooters, and patient lifts, it’s important to understand the manufacturer’s warranty that comes with your product.
A warranty protects your investment—but it’s equally important to know what is and isn’t covered.

Here’s a simple breakdown to help you shop with confidence.

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Important Disclaimer

Warranty terms and coverage vary by manufacturer and product.
The information below outlines typical coverage but individual warranty terms may differ based on the brand, model, and category of equipment.
Always review the warranty specific to your product for full details.

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What Is Typically Covered Under a Manufacturer’s Warranty?

Most DME warranties cover defects in materials and workmanship under normal use.
This often includes:

• Frames: (hospital bed frames, lift chair frames, scooter chassis)

• Motors: (lifting mechanisms, drive motors, hospital bed motors)

• Electronic components: (hand controls, joysticks, control boxes)

• Battery chargers: (for powered mobility devices)

The coverage period can vary:

• Frames may have a limited lifetime warranty.

• Motors and electronics are often covered for one to three years depending on the brand.

• Batteries usually have a 6–12 month warranty (sometimes offered separately by the battery manufacturer).
  
  

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What Is Typically Not Covered?

Warranties generally do not cover:

• Normal wear and tear (scratches, fabric fading, tire wear, etc.)

• Damage from misuse or neglect (accidents, improper cleaning, overloading, unauthorized repairs)

• Consumable parts (like seat cushions, brake pads, tires, or upholstery)

• Unauthorized modifications or repairs made by third parties

Tip: Always follow the manufacturer's care instructions to maintain your warranty coverage.

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Important Terms to Know

• Limited Warranty:
  Coverage applies only to certain parts of the product and for specific time periods.

• Parts-Only Warranty:
  Covers replacement parts but not labor costs to install them.

• Labor Warranty:
  Some manufacturers offer limited labor coverage for the first year (but often labor becomes the customer's responsibility after that).

• In-Home Service Warranty:
  Some lift chairs and scooters come with optional in-home service plans for repairs done at your home.
  
  

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How to Make a Warranty Claim

If you experience an issue covered under warranty:

1. Contact Med Mart Customer Support first—we can help verify your warranty and guide you through next steps.

2. Be prepared to provide:

   • Your order number

   • Serial number of the product

   • A description of the issue (photos or videos are helpful)

We’ll coordinate with the manufacturer on your behalf to handle the claim process.

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Quick Warranty Overview by Product Type (Typical)

Product	Typical Coverage
Hospital Beds	Frame: Lifetime limited; Motors/Electronics: 1–3 years
Lift Chairs	Frame: Lifetime limited; Motor: 1–3 years; Fabric: wear & tear not covered
Mobility Scooters	Frame: Lifetime or 5 years; Electronics: 1–2 years; Battery: 6–12 months
Patient Lifts	Frame: Lifetime limited; Actuator/Motor: 1–3 years

Note: Exact coverage varies depending on the manufacturer and model.

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Need Help Understanding Your Warranty?

Our team is here to answer any questions about product coverage, service needs, or warranty claims.

Contact Us:

• Phone: [phone]

• Email: [e-mail]

• Website: medmart.com