Buying DME Online: Mistakes to Avoid – Med Mart

How to Shop Smart and Get the Right Medical Equipment

Buying durable medical equipment (DME) online—like hospital beds, lift chairs, mobility scooters, and patient lifts—can be fast, convenient, and affordable.
But to make sure you get the right product and a smooth experience, it’s important to avoid a few common mistakes that can lead to frustration or unexpected costs.

Here’s a guide to help you shop smart and confidently.

1. Not Checking Product Specifications

One of the biggest mistakes people make is not reviewing the product details carefully.

Check the weight capacity, dimensions, and adjustable features.
Make sure it fits your size, your home, and your specific needs.
Always compare model numbers if you're replacing an existing product.

Tip:
If a listing seems too vague, ask questions before purchasing.

2. Ignoring Return Policies

Return policies for medical equipment can be very strict, especially for large or customized products.

Some items (like lift chairs and hospital beds) may have short return windows or restocking fees.
Custom or made-to-order items are often non-returnable.
Opened, used, or assembled items may not qualify for a full refund.

Always read the return policy before purchasing and ask if you’re unsure.

3. Assuming Delivery Includes Setup

Not all deliveries are the same.
Most standard shipping is curbside only, meaning the item is left at your door or driveway.

In-home setup (White Glove Delivery) is usually an extra service.
Freight deliveries require someone to be present to inspect and sign.

Tip:
If you need help getting the item inside and assembled, request a quote for Premier In-Home Delivery ahead of time.

4. Choosing the Wrong Mattress, Accessories, or Add-Ons

Many DME products—especially hospital beds—require specialized mattresses and accessories.
A standard home mattress or off-the-shelf accessory may not fit properly.

Verify that your mattress size matches your bed size.
Double-check if side rails, tables, slings, or battery chargers are included—or need to be purchased separately.

5. Overlooking Shipping Times

Durable medical equipment isn't always available for immediate shipment.

Custom-built items can take several weeks to manufacture.
Stock availability can change quickly.

Always check estimated ship dates on product pages and allow extra time if you're on a deadline.

6. Not Asking for Help

Shopping online for DME can feel overwhelming, but you don't have to guess.

Take advantage of free product consultations many companies offer.
Talk to a specialist if you have sizing, shipping, or feature questions.
Working with a knowledgeable rep ensures you get exactly what you need the first time.

At Med Mart, our product experts are always available to guide you.

Quick Checklist: Avoid These Mistakes

Mistake	Solution
Not checking size or specs	Always read product details carefully
Ignoring return policy	Review before purchasing
Assuming free setup	Confirm delivery type and setup options
Buying incompatible accessories	Verify sizing and compatibility
Overlooking shipping lead times	Check availability and estimated ship dates
Not asking questions	Contact product specialists for advice

Need Help With Your Purchase?

We’re here to make sure you get the right product for your needs.
Call us at 888-413-8994 or visit medmart.com to speak with one of our experts.

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