Buying Durable Medical Equipment Online: What to Look For – Med Mart

Key Tips to Help You Choose the Right Product and Retailer

Buying durable medical equipment (DME) online—whether it’s a hospital bed, lift chair, scooter, or patient lift—can save you time, offer better pricing, and give you access to a wider selection.
But not all websites and products are the same.
Here’s what you should look for to make sure you have a safe, reliable, and positive buying experience.

1. Choose a Trusted, Reputable Retailer

Look for a company that specializes in durable medical equipment and has a proven track record.
Signs of a trusted retailer include:

Clear contact information (phone number, email, and physical address)
Positive customer reviews on independent sites like Trustpilot
Responsive customer service available by phone or chat
Transparent policies on returns, warranties, and shipping

Tip: Med Mart is proud to be a trusted DME provider for over 30 years.
Read Med Mart Reviews on Trustpilot

2. Confirm Product Quality and Specifications

When purchasing DME, it’s essential to know exactly what you’re getting.
Look for:

Detailed product descriptions
Specifications like weight capacity, dimensions, and included accessories
Manufacturer information (brands you recognize and trust)
Warranty coverage for peace of mind

Be cautious of vague listings or products without clear specifications.

3. Check for Proper Sizing

For equipment like hospital beds, lift chairs, scooters, and patient lifts, sizing matters for comfort and safety.
Make sure you:

Know your height and weight to select the correct size
Review measurements like seat width, bed width, and overall dimensions
Understand adjustable features if applicable

Our experts are available to help guide you through sizing questions if you’re unsure.

4. Understand Shipping and Delivery Options

Medical equipment can be heavy and large. Before you buy:

Review the delivery method: Will it be curbside, white glove in-home delivery, or freight shipping?
Check shipping costs: Med Mart offers free curbside delivery on most orders, but some services (like in-home setup) cost extra.
Plan for setup needs: Know whether the item requires professional assembly or if you can manage it yourself.

5. Read Return and Warranty Policies Carefully

Because DME often involves large or customized items, return policies can be strict.
Before purchasing:

Confirm the return window (some items like lift chairs have a very short return period)
Understand if restocking fees apply
Check whether custom or special-order items are non-returnable
Review the manufacturer’s warranty details

If you’re unsure, it’s always better to ask before purchasing to avoid surprises later.

6. Financing and Payment Options

DME can be a significant investment. Look for sites that offer:

Flexible financing options (such as PayTomorrow, Splitit, or PayPal Pay Later)
Acceptance of HSA/FSA funds (Med Mart accepts HSA/FSA payments through Sika Health)
Major credit cards, PayPal, Amazon Pay, and other secure checkout options

Summary Checklist for Buying DME Online

What to Check	Why It Matters
Trusted, reputable retailer	Protects against scams or low-quality products
Clear product specifications	Ensures you get the correct fit and features
Proper sizing guidance	Improves comfort and safety
Delivery options explained	Avoids unexpected shipping costs or delays
Return and warranty policy reviewed	Protects your investment
Secure payment and financing options	Makes the purchase manageable and safe

Still Have Questions?

Our team at Med Mart is here to help you every step of the way—from product selection to delivery planning.
Call us at 888-413-8994 or visit medmart.com to browse our trusted selection of durable medical equipment.

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