Delivery speed

Majority of our items will arrive within 1-3 days. You must order by 1 p.m. in the time zone of your order's destination for 2-day shipping to apply. No delivery on Sundays or major holidays. Orders placed on Friday, Saturday, or over a major holiday may take longer than 2 days to arrive.Prescription pet medications arrive 2 days after prescriptions are received.We are not responsible for delays caused by the carriers which may also delay delivery times. Estimated delivery times will be noted directly on the product detail page, in your shopping cart at the time of your order and in your order confirmation email. Actual delivery times are subject to change. The following may result in delayed shipping or delivery:

  • -    Incorrect shipping address
  • -    Shipping address does not match billing address
  • -    Payment delay or issue
  • -    Canceling items, combining orders or changing your shipping address
  • -    Orders held because they contain a large quantity of a single item that would cause inventory depletion (note: this is an
         infrequent circumstance)
  • -    UPS failure to deliver (e.g. severe weather conditions)
  • -    Customs clearance procedures


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