How to make a return?

Step 1 — Get a Return Authorization

Request a return authorization online or by calling 1-800. Please call if your item was shipped by freight carrier, was shipped direct from the manufacturer, or involves a defective product.

Step 2 — Pack your items carefully

Return items in the original packaging, complete with all original accessories and manuals. To protect products in shipping please use the original over-box and the manufacturer’s packaging.

Step 3 — Attach the shipping label

For most returns, you will receive a UPS Authorized Return Service (ARS) shipping label along with your return authorization number. Remove or mark out the original labels, then securely tape one completed ARS label to each package.

Step 4 — Give the package to UPS

Take it to any official UPS drop-off site. For the location nearest you, call 1.800.742.5877 or visit www.ups.com.

How will I know if you've received my return?

We will email or mail you a letter confirming that the return was processed. If you used an ARS tag to return your product, you can trace your package using the tracking number and calling UPS at 1.800.742.5877 or visiting www.ups.com.

How long does it take Crutchfield to process my return?

After we receive your package, we normally process your exchange or refund within two business days.

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